Frequently Asked Questions

WatchBox is a growing global company with corporate facilities in the United States, Switzerland, Hong Kong, and Singapore. We also have a growing roster of Authorized Dealers that you can visit to browse inventory or sell your watch. Please visit our Locations Page to find the location nearest you. 

The best way to save on a WatchBox purchase is to pay by wire transfer. Contact a Client Advisor to discuss wiring instructions. Many of the watches on our website have the ability for you to make an offer. We strive to respond to your offer as quickly as possible during business hours. If we decline your offer, we may contact you with a counteroffer. If we accept your offer, we encourage you to complete the transaction as quickly as possible. The watch will remain listed for sale until checkout is complete. 

Certain watches that are in high demand can trade for a higher value on the secondary market than their original retail price. Our pricing team are watch market experts and we work very hard to give you access to the most popular watches at a fair market price. 

Yes, you are welcome to contact your closest WatchBox location to see any watch in person. If the watch is in a different location, we are happy to ship the watch to that location for you to inspect, but we require a 25% refundable deposit required before we will ship the watch. Please contact your Client Advisor for more information.

We would love to talk to you about any watch you are looking to purchase! We process a high volume of watches, and the watch you are looking for may already be in our system. Please Contact a Client Advisor and they will let you know if we have the watch in process, or if we are able to source the watch for you. You can also add a watch to your wishlist on the website or our mobile app to check and see if the watch you are looking for has come in stock.

Strap and bracelet sizes can vary; however most watches we post are sized for the average wrist size. When possible, we try to include any additional links that have been provided by the seller. If you are unsure if a watch will fit your wrist, please contact your Client Advisor for sizing information. Additional links or a new strap may be purchased if available.

Selling your watch to WatchBox is easy! Visit the Sell Your Watch page of our web site and provide as much information as you can about the watch, along with a few pictures. We will respond within 24 hours with additional questions or a quote to sell your watch. Once a quote is accepted, we provide a pre-paid, fully insured shipping label for you to send your watch to us. Upon receipt and inspection of your watch, we will issue payment with 72 hours. Visit the “Sell Your Watch” page for additional information.

Yes. WatchBox accepts trades involving timepieces of greater, lesser, and equal value. The difference will be credited toward a client's purchase of greater value than the trade or forwarded in the form of payment accompanying a chosen watch of lesser value than the trade-in. Preliminary trade-in values can be conveyed via phone and email contact, but all timepieces must be inspected, authenticated, and appraised by WatchBox's specialist team before ultimate trade value can be specified. Please see our trade page for full details.

We issue a check or wire transfer of the funds for your watch within 72 hours of successful receipt and inspection of your watch.

Insurance for full replacement value is included on all shipments of watches and accessories. A signature is required to complete delivery of all packages.

Generally, our watches ship within 1 to 2 business days. WatchBox is a global company with inventory held in locations around the world. If the watch you purchase is in one of our International locations, it may initially be shipped to our US headquarters by the most expedited service available and then shipped to you via next day delivery. Please review our shipping page for complete details.

Our return period is within seven (7) days of the initial transaction. This grace period applies to watches purchased directly from WatchBox. Contact your WatchBox Client Advisor to request the return authorization process.

Refunds will be processed after a thorough inspection by one of our watch experts. Please allow 10 business days for the refund to be reflected on your original payment method.

Our preferred method of payment is by wire transfer. We also accept cashier’s checks, personal checks from repeat customers, PayPal, all credit cards (Mastercard, Visa, Discover, American Express), debit cards, Apple Pay and Alipay. US Only: You also have the option to use Affirm monthly payments directly on our website – our “buy now, pay later” service.

We offer financing through Affirm. You are able to make monthly payments over 12, 18 or 24 months. For complete details visit Affirm.com (www.affirm.com/faqs) or add an eligible product to your cart and select Affirm at checkout.

We only ship watches once full payment has been rendered and cleared.


We issue a check or wire transfer of the funds for your watch within 72 hours of successful receipt and inspection of your watch.

Newer sales tax regulations for e-commerce businesses require sales tax to be collected on orders shipped to many states as required by law. WatchBox is registered to collect sales tax in many states as required. Please note that States are evolving their collection requirements and we will update this list as more states are added:

 

ALABAMA	GEORGIA	LOUISIANA	NEW MEXICO	UTAH
ARIZONA	HAWAII	MAINE	NEW YORK	VERMONT
ARKANSAS	IDAHO	MARYLAND	NORTH CAROLINA	VIRGINIA
CALIFORNIA	ILLINOIS	MASSACHUSETTS	OHIO	WASHINGTON
NORTH CAROLINA	INDIANA	OKLAHOMA	WEST VIRGINIA	SOUTH CAROLINA
IOWA	MICHIGAN	PENNSYLVANIA	WISCONSIN	COLORADO
RHODE ISLAND	MINNESOTA	TENNESSEE	FLORIDA	CONNECTICUT
KANSAS	NEBRASKA	TEXAS	DC	KENTUCKY
NEVADA	VERMONT	NEW JERSEY	SOUTH DAKOTA

 

International shoppers are required to pay customs charges as well as any associated import tax, VAT, or duties as required by your local jurisdiction. The taxes collected by WatchBox will be listed in your purchase receipt, but you may be responsible to pay additional duties and taxes to the carrier. Contact your Client Advisor for any questions about charges in your country.

Every watch we sell comes with our 2-yearmonth Global WatchBox Warranty for your peace of mind. If the watch purchased includes any time remaining on the original manufacturer’s warranty, WatchBox will provide coverage for the remaining time within the 2-year period. Should your watch need any servicing and is covered by warranty, you can return your watch to WatchBox or send it directly to the manufacturer. Watches covered by the WatchBox warranty, it will be repaired by WatchBox or a designated repair partner. Please contact your Client Advisor if you need to initiate a repair.

We offer an additional care plan for eligible watches, providing coverage for three (3) years. The price of the care plan will vary depending on the price of the watch. Visit our care plan page for complete coverage details.

Guaranteed Authenticity WatchBox is committed to the integrity of the luxury watch industry and will not buy or sell watches that are replicas or contain inauthentic parts. WatchBox is trusted by thousands of clients worldwide, therefore, we take watch fraud extremely seriously. Our watches are all carefully evaluated and authenticated by our in-house Swiss-trained watchmakers, without compromising value or provenance, before entering our curated inventory of pre-owned watches for sale. Every pre-owned watch is guaranteed to be fully authentic and comes backed by our 2 year Global WatchBox warranty to give you peace-of-mind. Our watch experts are highly trained to identify any indication that a watch may not be authentic. If fraud is detected, WatchBox will confiscate the watch so that it is no longer in circulation and will work with the proper authorities to identify the source of the fraudulent watch. If you have questions about the authenticity of a watch that you purchased from somewhere else, we are happy to provide a free evaluation. In order to receive the evaluation, you can ship the watch to us at your expense and we will be happy to investigate the watch through our meticulous authentication process. Please visit our authentication service page for full details of our authentication and assessment measures.