Privacy Policy.

No data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. It is your duty to maintain your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit.

Introduction

WBQ USA LLC, its subsidiaries, agents, and/or affiliates ("WatchBox") respects your concerns about privacy and recognizes your need for appropriate protection and management of personal information you share with us. At WatchBox, we want you to have an enjoyable shopping experience and while it is necessary for us to collect certain personal information, we respect and protect your privacy as set forth in this Privacy Notice. This Privacy Notice applies to the WBQ USA LLC websites, http://www.thewatchbox.com and related Services. This Notice describes the types of personal information we may collect from you when you visit the Site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. By visiting the Site, you are accepting the practices described in this Privacy Notice.

Capitalized terms not defined herein have the meanings attributed to them in the Terms of Use.

The Information We Collect About You

We may collect and store information from you in various ways, such as when you enter our Site, provide information to our agents on live chat, via e-mail, or over the telephone, through our mobile applications, social media channels, through surveys, text messages, or at our events. For example, to register on our Site, make a purchase, or to execute a trade, you may provide us with information such as your name, telephone number, e-mail address, gender, age and birth date. When you execute a purchase or place an order, you may provide us with billing information, including shipping/billing address, e-mail, telephone number, credit card information, and the like. When you are interested in trading a watch, you may provide us with information regarding your watch collection. You also may tell us about your shopping preferences, specifications and items of interest.

The types of personal information we may collect include:
  • contact information (such as name, postal address, email address, and mobile or other telephone number);

  • username and password;

  • payment information (such as your payment card number,

  • expiration date, authorization number or security code, delivery address, and billing address);
    purchase and transaction information;

  • customer service information (such as customer service inquiries, comments, and repair history);

  • photographs, comments and other Content you provide;

  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;

  • contact information you provide about friends or other people you would like us to contact; and

  • information we may obtain from our Third Party Providers.

When you download or use mobile applications owned by WatchBox, we may receive information about your location and your mobile device, including a unique identifier for your device. We receive and store certain types of information whenever you interact with us. For example, we use "cookies," and we obtain certain types of information when your Web browser accesses the Site or advertisements, mobile applications, and other content served by or on behalf of WatchBox on other websites. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create alerts and offerings. Cookies assist us in a number of ways, such as tailoring our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at their stores and to process your order, track your status in our promotions, contests and sweepstakes. We also use cookies to perform analytics to create statistical reports. These reports would tell us, for example, how many users visited our Site, what pages have been browsed, and from what geographic regions users visited the Site.

We might receive information about you from Third Party Providers and/or other sources and add it to our account information. Examples of information we receive from Third Party Providers and/or other sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or communication more easily and accurately.

The providers of third-party apps, tools, widgets and plug-ins on our websites and mobile applications, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, WatchBox is not responsible for these providers’ information practices.

How We Use the Information We Collect

WatchBox may use the information described above to, without limitation:

  • provide products and services to you;

  • process your payments;

  • create and manage your account;

  • send you promotional materials and other communications;

  • communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;

  • respond to your inquiries;

  • operate, evaluate and improve our business (including developing new products and services;
  • enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);

  • reduce credit risk and manage collections;

  • verify your identity;

  • providing advertising;

  • protect the rights, property, or safety of WatchBox, our users, or others;

  • protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities; and

  • comply with and enforce WatchBox’s Terms of Use, applicable legal requirements, relevant industry standards, contractual obligations and our policies.

We also may use the information in other ways for which we provide specific notice at the time of collection.

We may use third-party analytics services on our websites and mobile applications, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our websites and mobile applications. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app. To learn more about these analytics services and how to opt out, please visit the relevant websites listed here:

Google Analytics:
http://www.google.com/analytics/learn/privacy.html

Interest-Based Advertising

On our websites and mobile applications, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. This section of our Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, Instagram and Twitter). Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve WatchBox advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, click here. To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.

Your Choices Concerning the Information About You

You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of WatchBox’s Site features.

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from WatchBox or our Third Party Providers, please let us know by contacting us:

BY PHONE: 1-866-858-8434
BY E-MAIL: info@theWatchBox.com

Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your profile information, such as your email, billing address or other personal information with us, please contact us the same way or you may update your account information through our Site. If you delete certain information, we may not be able to fulfill future transactions or requests from you. You also may not be able to access portions of our Site without entering additional information. Please note that these requests may take up to 6-8 weeks to become effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs we may need to contact you via phone, email or mail to address questions specific to your order, even if you have opted to not receive communications.

If you do not wish to provide browsing information, the Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of The WatchBox’s features, disabling your cookies may prevent you from executing trades or purchases from the Site.

Information About Children

Our Site is a general audience site. We do not permit children under the age of 18 to purchase products on our Site, nor do we permit anyone under the age of 13 to register with us. We also do not knowingly send email correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online.

How We Protect the Information You Provide Us

We maintain administrative, technical and physical safeguards for the Site designed to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information we collect through our Site. For example, we use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. We also adhere to Payment Card Industry Security Standards with respect to your payment information.

Links to Third Party Sites

Our Site may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Policy Changes

We may update or change this Privacy Notice from time to time and without prior notice to you. For significant changes, we will post a prominent notice on our Privacy Notice web page to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You may email us or write to us at:

WATCHBOX
166 E LEVERING MILL ROAD
BALA CYNWYD, PA 19004
TELEPHONE: +1-866-858-8434
EMAIL: info@theWatchBox.com