How it works
Purchase your WatchBox Extended Care Warranty when you purchase your watch. Keep your receipt. It is necessary in the case of a claim as proof of purchase.
Enjoy your new watch with confidence knowing it’s protected from unexpected damage or malfunction.
Need it fixed?
Contact WatchBox or the Care Plan team to begin the process.
Crystal scratches or breaks
Case or bezel damage
Broken stem crown or clasp
Water damage to water-resistant watches
Refurbishment of metal bracelet
Strap replacement for rips or tears
Shipping for repairs
Includes damage to straps and bracelets, crystals, water damage, and much more.
Just call WatchBox or Jewelers Mutual to initiate a claim.
Coverage you can trust
Jewelers Mutual has been honoring and caring for watches and jewelry since 1913.
Care plan FAQs(12)
How long is my coverage?
How much does a WatchBox Extended Care Warranty cost?
How do I file a claim?
Will my item be repaired or replaced?
I can’t find my receipt. Now what?
Can I purchase a WatchBox Extended Care Warranty on a watch I am giving as a gift?
Does the WatchBox Extended Care Warranty cover loss and theft?
Can I renew my coverage?
About JM Care plan
At WatchBox we want you to enjoy your watch for years to come. If you damage your watch, the last thing you should worry about is how to fix it or the cost of repairs. You need a fast, easy-to-use care plan to get you wearing your watch again. Keep your watch looking like new and wear it worry-free with the WatchBox Extended Care Warranty.* With WatchBox Extended Care Warranty, we'll keep your watches looking like new. The WatchBox Extended Care Warranty includes the following coverage:*
*The care plan is provided by JM Care Plan, Inc. in all states, except in Florida and Oklahoma where JM Care Plan Services, Inc. is the provider.
**Exclusions and limitations apply. For specific plan details, please refer to your Terms and Conditions.
***Mechanism failure is typically covered by the manufacturer’s warranty, unless the failure is due to impact. In cases of mechanism failure due to impact, the care plan will cover the cost of the repair.