Where can I find my reference number of my watch?
The first step is to check your paperwork. The reference number can be found on the papers, warranty card and occasionally on the case. If you don’t have access to these documents, some brands include the reference number on the caseback engraving. Occasionally there will be two numbers engraved on the caseback, one will be the serial number (the unique identifiable number for your watch) and the other will be the reference number. Still not sure what your reference number is? Include as many pictures as you can, including the caseback and our team will take a look.
What is the minimum and maximum amount of money I can get?
The amount of money your watch is valued at depends on a few factors: condition, accessories (including box and papers), and the current selling value on the secondary market.
How quickly will I receive an evaluation?
Once your submission is received by our team, we work on getting you an evaluation within the first 24 hours.
How is my purchase offer determined?
The condition of your watch, any included accessories, and the current secondary market are all factors to be considered when determining the value.
What if I decline the purchase offer?
You are welcome to decline any offer. If the watch has already been shipped to us, we will return the watch to you and cover the cost of shipping and insurance. If the watch is in your possession already, there is nothing more you need to do once you decline our offer.
Can I negotiate my purchase offer?
There is sometimes room to negotiate based on the payment method used for any outstanding payment required or by providing additional supporting information about the watch being traded in. Please feel free to talk to your Client Advisor to more fully understand the offer and discover if there is any room to create a better deal.
How quickly do I get paid?
After the watch arrives and inspected, we will send your payment within 72 hours.
How does the watch get to WatchBox?
Your Client Advisor at WatchBox will send you a pre-paid, fully-insured shipping label. You will just need to package the watch and take to the closest shipping location.
Do you accept international submissions ?
Yes! WatchBox is a global company with offices currently in the United States, Switzerland, and Hong Kong. When you submit your watch, you'll be connected with the office closest to you.
How do I pack my watch to ship to you?