RETURNS & EXCHANGES
WatchBox is committed to your complete satisfaction and enjoyment of your watch purchase. We offer a hassle-free, 7-day return policy. If, for any reason, you wish to return or exchange your watch, we will do our best to accommodate your request quickly and easily.
For any unworn, undamaged product with the non-removable WatchBox tag still attached, WatchBox will exchange the watch or offer a full refund based upon the original payment method. Please return all items in the same condition, with the same accessories, and back to the original point of sale through which the watch was sold.
Refunds will be processed after inspection by our watch experts. Please allow 10 business days for the refund to be reflected on your original payment method. If you paid for your watch via trade-in, or wish to exchange the watch, WatchBox will provide store credit.
Please note that we are unable to accept returns for any items that have been personalized or engraved, damaged, or worn. If items that were sold with the watch are missing or the watch is worn or damaged, we may charge a restocking fee or reject the item.
Steps for Returns/Exchanges:
- First, contact your WatchBox Client Advisor within 7 days from the date of shipment to request a return authorization.
- Once the return authorization has been issued, we will email you pre-paid, fully-insured shipping labels. Please follow the Shipping Information to ensure that your watch is protected and fully insured during transit.
- Be sure to include all original contents in your return package, including the watch, boxes, documents, accessories, links, straps, buckles, and authentication papers.
International buyers may return their purchase, however, any return shipping costs, customs fees, and taxes will be the buyer’s responsibility. All other aspects of the return policy listed above still apply for International returns. Please contact your Client Advisor to request the return authorization and to begin the process.