Warranties.

Duration and Scope of Limited Warranty

WatchBox offers a limited warranty on every product sold pre-owned on our website. Pre-owned timepieces sold by WatchBox are warranted for 15 months from the date of purchase (the “Date of Purchase”). The Date of Purchase is defined as the date on the bill-of-sale, sales receipt, or any dated document designated by WatchBox as proof-of-purchase.

Pre-Owned
Watches
Under
Remaining
OEM
Warranty

In the event that remaining OEM warranty on a purchased timepiece falls short of a 15 month minimum warranty period as measured from the Date of Purchase, WatchBox assumes responsibility as the warranty provider for the period commencing at the conclusion of the OEM warranty and ending with the elapse of 15 months from the Date of Purchase.

When a warranty claim is lodged against a timepiece for which remaining OEM warranty is in effect, WatchBox warranty claims to OEM authorities for evaluation and acceptance or rejection of such claims. The warranty terms and conditions in the event of such claims are those enumerated in the warranty terms and conditions for each applicable OEM. Watches returning from OEM service will be warranted under the terms and conditions of the OEM’s service warranty; the OEM service warranty then supersedes any expressed terms, conditions, and duration of our pre-owned warranty coverage.

In the event that a timepiece returns from OEM service and a component fails (e.g., a bracelet clasp fails following an OEM caliber adjustment) both outside the scope of the OEM service warranty and inside the span of the WatchBox 15 month pre-owned warranty, WatchBox may repair or replace this component at its sole discretion.

 

Watches Serviced Through WatchBox

Scope

If a problem arises with a warranted product as a result of either of WatchBox work or parts provided by its technicians, and within the 15 month period following initial WatchBox services, WatchBox will repair or replace any damaged parts and/or correct the repair execution at its sole discretion. Following this intervention, the WatchBox 15 month service warranty will apply from the date of the timepiece’s documented in-person retrieval by owner or shipment from offices of WatchBox.

Restrictions and Conditions: What Is Not Covered

Conditions apply to the WatchBox 15 month limited service warranty. The repair warranty does not cover parts that WatchBox did not service, basic services on quartz watches, water damage, shock damage, all abuse, or any handling that exceeds the limits of a timepiece’s intended use. Consequential and incidental damages are not recoverable under this warranty. Third-party performance of service, opening of a product, or addition of parts other than strap or bracelet components will void the WatchBox 15 month limited warranty on pre-owned watches. WatchBox will, at its sole discretion, determine the applicability of its warranty to each timepiece for which a warranty claim is lodged.

How to Obtain Warranty Service

To lodge warranty claims with WatchBox, owners are responsible for postage charges and insurance for the full purchase price for shipment to our facility.

An advance exchange of email, phone calls, or texts to our offices is required. Contact your sales associate to receive the mailing address to send your watch to. Send the timepiece to us, along with a copy of the original invoice, a description of what is wrong with the product, and owner contact information. Our watchmakers will evaluate the product, confirm the conditions of this warranty are intact, service the product, and return it to the owner at our cost of WatchBox.

If the product was previously repaired by WatchBox, the owner will receive a prepaid and insured shipping label with which to forward the timepiece to WatchBox. The claimant owner must submit the original repair number, serial number, and proof of prior work executed in order to obtain warranty service. The timepiece will be insured for shipping purposes at the WatchBox assessed replacement value.

Duration Of Service

Watch service repair time can vary depending on the product brand and the specific service concern. Usually, WatchBox warranty service repairs require six to eight weeks. When a product service is completed, a shipping tracking number will be emailed to the owner. Delivery of parts, prior service claims in queue, and watchmaker discretion can extend or shorten the term of an individual service job.

New watches or pre-owned watches under OEM warranty will be forwarded to the appropriate OEM authorities; WatchBox will work to ensure communication between client and OEM during the process.

Exclusions and Conditions

All WatchBox warranties are void if the watch has been tampered with, taken apart, misused, abused, neglected, repaired by anyone besides watchbox.com technicians without written permission, or for other factors not due to defects in material or workmanship. This limited warranty does not cover any damage if there is evidence of excessive wear and tear or if the watch has been used under conditions that exceed the watch manufacturer’s water resistance guidelines. Consequential and incidental damages are not recoverable under this warranty or any implied warranties.

How to Obtain Service

For watches purchased from WatchBox, owners are responsible for postage charges and insurance for the full purchase price for shipment to our facility. Send the watch to WatchBox along with a copy of the original invoice, a description of what is wrong with the watch, and owner contact information. Our watchmakers will evaluate the watch, confirm the conditions of this warranty are intact, service the watch, and return it to the owner at the cost of WatchBox. If the watch was previously repaired by WatchBox, the owner will receive a prepaid insured shipping label with which to forward the timepiece to WatchBox. The claimant owner must submit the original repair number, serial number, and proof of prior work executed in order to obtain warranty service.

Watch service repair time can vary depending on the watch brand and the specific service concern. Usually, warranty service repairs require six to eight weeks. When a watch service is completed, a shipping tracking number will be emailed to the owner.

 

Watch Care

Most new and pre-owned watches will arrive with plastic coverings protecting the face, clasp and band. The coverings should be removed before wearing. Do not leave any watch in extreme temperatures as this could damage the watch and/or shorten its lifespan.

No mechanical or analog quartz timepiece should be exposed to magnetism as it may temporarily stop working or keep improper time. Since watches can be soiled easily by sweat or dirt, it is important to keep them clean. Wipe case and band regularly with a soft cloth. A soft cloth should be used on leather straps, but metal bracelets should be cleaned with soapy water.

A water resistant watch should be checked every 12-24 months and maintained according to manufacturer instructions. Even if the watch itself is water resistant, never wear a leather strap in water.

Finally, all functional limitations enumerated in OEM operator’s guides should be followed precisely. In the event that a pre-owned timepiece is provided to a buyer without original operator’s guides, WatchBox is prepared to provide all communication of operating methodology and limits for applicable timepieces.

Customer Satisfaction

WatchBox is committed to industry-leading new and pre-owned timepieces without compromise. Each watch purchased or serviced through WatchBox is covered by either an OEM warranty or pre-owned warranty as described herein.

If you have any questions, please call Customer Service at: +852 6115 4600