Returns & Exchanges

WatchBox is committed to your complete satisfaction and enjoyment of your watch purchase. We offer a hassle-free, 7-day return policy. If, for any reason, you wish to return or exchange your watch, we will do our best to accommodate your request quickly and easily. 

For any unworn, undamaged product with the non-removable WatchBox tag still attached, WatchBox will exchange the watch or offer a full refund based upon the original payment method. Please return all items in the same condition, with the same accessories, and back to the original point of sale through which the watch was sold.

Refunds will be processed after inspection by our watch experts. Please allow 10 business days for the refund to be reflected on your original payment method. If you paid for your watch via trade-in, or wish to exchange the watch, WatchBox will provide store credit. For any purchases made using cryptocurrency via Bitpay, any refunds will be issues in Fiat currency of the WatchBox office that processed the transaction (e.g., USD, CHF, HKD, SGD, or AED)

Please note that we are unable to accept returns for any items that have been personalized or engraved, damaged, or worn. If items that were sold with the watch are missing or the watch is worn or damaged, we may charge a restocking fee or reject the item.

Exchange For Another Watch

If you’re interested in exchanging your watch for another timepiece, we’re happy to offer you more options. As the world’s leading platform for buying, selling, and trading pre-owned watches, our selection is ever-changing, so it’s always a great idea to see what we have available. Browse our suite of mechanical, military, racing, or pilot's watches if you’re searching for a specific look and function. Or, peruse our assortment of handsome gold watches for men for a classic collectors’ piece. Looking to make an exchange for a new ladies watch? Explore our assortment of women's watches from top luxury brands like Patek Philippe, Cartier, and more.

In addition to our robust collection of pre-owned timepieces organized by function and style, we also curate an authentic selection of watches from some of the industry’s most prestigious brands. Because we’re one of the largest secondary marketplaces, you can enjoy the unique experience of uncovering rare, vintage, or limited edition watches that are difficult to find anywhere else. Consider exchanging your watch for a pre-owned Patek Philippe, Hublot, or Audemars Piguet piece. Or, browse our selection of daily drivers for a versatile, classic option. for a classic option. If you already have a specific model in mind, you can explore each brand’s collections on a more granular level—for example, easily view our entire suite of Patek Philippe Aquanaut and Nautilus watches to get a sense of our sweeping inventory.


Steps for Returns/Exchanges:

  • First, contact your WatchBox Client Advisor within 7 days from the date of shipment to request a return authorization.
  • Once the return authorization has been issued, we will email you pre-paid, fully-insured shipping labels. Please follow the Shipping Information to ensure that your watch is protected and fully insured during transit. 
  • Be sure to include all original contents in your return package, including the watch, boxes, documents, accessories, links, straps, buckles, and authentication papers.

International Returns:
International buyers may return their purchase, however, any return shipping costs, customs fees, and taxes will be the buyer’s responsibility. All other aspects of the return policy listed above still apply for International returns. Please contact your Client Advisor to request the return authorization and to begin the process.